Our Return/Refund Policy

We only accept returns for online purchases. You can return your online purchase if for any reason it does not meet your acceptations. You can do so in our shop or send it registered back to us on your own costs within 14 days.
If you are unable to return within 14 days after receipt, then we kindly ask you to inform us about your intention to return beforehand by email info@moniquebrouns.com.
Returned goods should be handed over to us undamaged and complete.

Exchanged item

As soon as we receive your return, we will send you the exchange.
Your return needs to be in complete state, good condition and in the same package.

Refund

As soon as we receive your return, we will refund the credit amount as soon as possible in your bank account.
Your return needs to be in complete state, good condition and in the same package.

Return of your item

Please fill out the return form and add to the article you wish to return.
If you want your money back, we will pay upon receipt of the item your purchase price plus shipping cost within one to five days.

Download return form